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FAQ
FAQ
Product
What is the bi-phase formula?
Our signature alcohol-free bi-phase formula features two layers that are activated with a shake to infuse with and last on the skin.The first layer nourishes with its proprietary 'Ôrəlixir™ base, crafted from hydrating snow mushroom and a moisturizing five-oil blend (camellia, almond, olive, jojoba, and shea), while also extending the scent's potency and longevity. The second layer boosts mood and aura with memorable blends of aromatherapy essential oils and fine fragrance notes, all crafted from the highest-quality, responsibly sourced ingredients.
Are your products cruelty-free?
Yes! All of our products are certified cruelty-free by both PETA and Leaping Bunny standards.
Are your products vegan?
Yes! All of our products are PETA-certified vegan.
Are your products considered "clean"?
Absolutely. We ban the usage of over 1,300 ingredients (including alcohol, parabens, sulfates, and phthalates), meet strict third-party standards for cleanliness and safety, and responsibly source all materials. All of our products meet ULTA Beauty's Conscious Beauty requirements for Clean Ingredients.
Are your products wheat and gluten-free?
Yes, all of our products are gluten-free and do not contain any wheat-based ingredients.
Are your bottles made with recyclable materials?
Yes, our bottles and boxes are made of recyclable materials. Recycle the box and liner with paper goods. When you're finished with the parfum, remove the cap and unscrew the pump from the bottle. Discard the pump. Rinse the bottle out with water and recycle with glass. Recycle the cap according to your local recycling regulations.
Where are your ingredients sourced from?
All of our fine fragrance ingredients and essential oils are responsibly and sustainably sourced from countries worldwide. Our parfums are all made in the USA.
Why are there alcohols in some of the ingredient lists?
'Ôrəbella was created to deliver luxurious, skin-loving fragrances suitable for all skin types, including sensitive skin. All of our parfums are free of ethanol-based drying alcohols. Drying alcohols like ethyl alcohol and isopropyl alcohol can strip the skin of natural oils and disrupt the skin barrier, causing dryness, irritation, redness, rashes, and other flare-ups, which is why they’re omitted from all 'Ôrəbella formulas. Some of our scents include the aromatic alcohol cinnamyl alcohol, which naturally occurs in the essential oil of cinnamon leaves and delivers a sweet, floral, and spicy scent that contributes to the overall olfactory profile of the fragrance, and benzyl alcohol, which helps contribute to 'Ôrəbella's unique bi-phase formula. These types of alcohols do not cause any drying or adverse effects on the skin.
Do you offer perfume refills?
Our refill program is coming soon. Check out our refill page HERE for more information.
Product inquires or concerns.
For any product inquiries or concerns, please contact us at support@orebella.com.
Shipping
Where do you ship?
Currently, we ship to the the United States. Keep an eye out for upcoming new markets!
How long does it take to get my order?
You'll be ready to reveal your alchemy in 5-7 business days after placing your order!
How much does shipping cost?
We offer free shipping to the continental U.S. on all orders $70 and up (before taxes). Orders $69.99 and below will incur a shipping flat rate of $8.99. Any orders shipping to HI, AK, or PR will have a shipping flat rate of $19.99.
Order
Can I make an update to my order?
Once your order has been placed, we are only able to accept certain changes. Reach out to support@orebella.com immediately with any updates. Please note that order update requests are not guaranteed.
Can I cancel my order?
Unfortunately, we are unable to cancel an order once it's been placed.
My product arrived separated, what can I do?
Separation is natural due to the bi-phase formula that makes up all of our parfum products. Once the bottle is shaken, the formula will fuse together and remain blended for approximately 15 minutes. Make sure you shake well before every application!
Returns
How do I make a return?
We apologize, but we are currently unable to process returns. However, we are happy to replace any products that were received in a defective or broken condition. If your product meets this criteria, please send us an email at support@orebella.com with your order number and a photo of the damaged product, and we will promptly work to get it fixed for you.
My order arrived broken, what can I do?
Please send us an email at support@orebella.com with your order number and a photo and we'll get it fixed ASAP!
Corporate Giving
What is the 'Ôrəbella Alchemy Foundation?
The 'Ôrəbella Alchemy Foundation has been working since its launch to promote positive change in different communities. As part of this charitable initiative, the Foundation provides continuous support to multiple organizations that share 'Ôrəbella core values. This support includes a minimum donation of 1% of all net sales, as well as service hours, community outreach, and social promotion.Charitable donations are made bi-annually to our partners at 'Ôrəbella Alchemy Foundation. For more information about our partners and charitable initiatives, please visit our dedicated Alchemy Foundation page HERE.
Other
How do I unsubscribe from your text messages and/or newsletters?
We'll miss you, but you can unsubscribe at any time by following the directions below:
- Text Messages: You can respond STOP to any text you've received from us or email us your phone number at support@orebella.com so we can remove you from our subscriber list.
- Newsletters: At the bottom of our emails, you'll find a link to unsubscribe. You can also send us your email address at support@orebella.com so we can remove you from our subscriber list.
Contact Us
Please send us an email at support@orebella.com for any additional questions!
