Our signature alcohol-free bi-phase formula features two layers that are activated with a shake to infuse with and last on the skin. The first layer nourishes with its proprietary ‘Ôrəlixir™ base, crafted from hydrating snow mushroom and a moisturizing five-oil blend (camellia, almond, olive, jojoba, and shea), while also extending the scent’s potency and longevity. The second layer boosts mood and aura with memorable blends of aromatherapy essential oils and fine fragrance notes, all crafted from the highest-quality, responsibly sourced ingredients.

Yes! All of our products are certified cruelty-free by both PETA and Leaping Bunny standards.

Yes! All of our products are PETA-certified vegan.

Absolutely. We ban the usage of over 1,300 ingredients (including alcohol, parabens, sulfates, and phthalates), meet strict third-party standards for cleanliness and safety, and responsibly source all materials. All of our products meet ULTA Beauty’s Conscious Beauty requirements for Clean Ingredients.

Yes, all of our products are gluten-free and do not contain any wheat-based ingredients.

Yes, our bottles and boxes are made of recyclable materials. Recycle the box and liner with paper goods. When you’re finished with the parfum, remove the cap and unscrew the pump from the bottle. Discard the pump. Rinse the bottle out with water and recycle with glass. Recycle the cap according to your local recycling regulations.

All of our fine fragrance ingredients and essential oils are responsibly and sustainably sourced from countries worldwide. Our parfums are all made in the USA.

‘Ôrəbella was created to deliver luxurious, skin-loving fragrances suitable for all skin types, including sensitive skin. All of our parfums are free of ethanol-based drying alcohols. Drying alcohols like ethyl alcohol and isopropyl alcohol can strip the skin of natural oils and disrupt the skin barrier, causing dryness, irritation, redness, rashes, and other flare-ups, which is why they’re omitted from all ‘Ôrəbella formulas. Some of our scents include the aromatic alcohol cinnamyl alcohol, which naturally occurs in the essential oil of cinnamon leaves and delivers a sweet, floral, and spicy scent that contributes to the overall olfactory profile of the fragrance, and benzyl alcohol, which helps contribute to ‘Ôrəbella’s unique bi-phase formula. These types of alcohols do not cause any drying or adverse effects on the skin.

Our proprietary ‘Ôrəlixir™ base includes almond oil and therefore does carry the risk of a contact reaction if you have sensitivities to almonds.

The almond oil is refined. During the refining process, proteins that are typically responsible for allergic reactions might be significantly reduced. That said, sensitivities and allergies can vary from person to person. While many individuals with nut allergies are able to tolerate refined nut oils, we are unable to guarantee that the product will be suitable for all allergy profiles. We always recommend consulting with a healthcare professional if the individual has a known allergy and performing a patch test prior to use if advised by the physician.

Other than almond oil, there are no other nut oils/ingredients in the fragrances.

Engraving typically adds 2-5 business days to your order and is available on certain products only: 100mL parfum cap, 50mL parfum cap, and the Travel Case for 10mL. The personalized text is limited to 14 characters. Please note that special symbols, emojis, or phrases may not be possible. Engraving is available for an additional fee of $10 per product. Once your order is placed, engraving details cannot be changed, so please double-check your personalization before submitting.

Due to the unique nature of our skin-nourishing formula, the spray may sometimes dispense as a more direct spray rather than a traditional fine mist. This variation is completely normal and does not affect the quality, scent, or performance of the product. For best results, we recommend to always spray directly onto skin.

All our fragrances are crafted with high-quality perfumery notes, essential oils, and aromatic ingredients. Because these materials come from plants and botanicals, they can naturally deepen in color over time when exposed to light and air. This is a normal characteristic of fine fragrance and does not impact the intended use of the scent or the scent profile. In fact, many perfumes evolve slightly in appearance as their natural ingredients mature — much like fine wine or aged oils. While the color may shift subtly, the fragrance experience remains just as beautiful.

Our Perfume Mist is intentionally crafted as a dual-phase blend of oils and refreshing botanical waters. When shaken, the layers come together to create a soft, cloud-like veil that helps distribute fragrance evenly when sprayed. The temporary cloudiness is simply the moment when the formula blends to life. Gradually, the layers will gently separate again, ready to be reawakened with the next shake.

To unlock your Mist, simply flip the little switch on the back of the cap from left to right — you’ll feel it glide into place and hear a soft click. If traveling or on the go, lock it by sliding back to the left position as to avoid any accidental spraying.

If the pump isn’t springing back up, first ensure the lock is fully disengaged by sliding the switch to the unlock position on the right.
If the pump still feels stuck, press it down firmly once or twice to help it reset. If needed, gently lift the spray head from the front to help the actuator return to its normal position.
If the pump continues to stick, please reach out to our Customer Care team for further assistance.

For any product inquiries or concerns, please contact us at support@orebella.com.

If your welcome offer discount code is not working when you apply it at checkout, please reach out to support@orebella.com.

Please Note: Coupons and discount do not apply to Bundles, New or Limited Edition products, and already discounted items.

When you purchase our Signature Scent Discovery Set, we'll send you a $29 coupon via SMS and email. The code is valid for one-time use toward a 100mL Signature Skin Parfum — Eternal Roots, Blooming Fire, Salted Muse, Window2Soul, or Nightcap.

Route Shipping Protection + Returns is automatically added to your cart for peace of mind , however it's optional, and you can easily remove it at checkout. It protects your order if it's lost, stolen, or damaged in transit, and makes your return shipping free. 

If something goes wrong while your product is in transit, you can file a claim at claims.route.com with your order number and email. Most claims are resolved within a few business days.

If you need to return an item, head to returns.orebella.com.

Coverage is a small fee based on your order total (before tax and shipping), and includes both shipping protection and free return shipping:

• Orders under $100: $3.10
• Orders $100 and up: 3.3% of your order total, plus $0.95

The exact amount is shown at checkout before you place your order. 

Your order is covered from the moment it leaves us:

• Lost: your package never arrives, or is marked delivered but you didn't receive it
• Stolen: your package was delivered, then went missing
• Damaged: your order arrived broken or damaged in shipping
• Returns: free return shipping on eligible returns — no $10 return fee

For lost, stolen, or damaged orders, file at claims.route.com. For returns, start at returns.orebella.com.

Shipping: Incorrect addresses entered at checkout, packages refused on delivery, and delays without a confirmed loss or damage.

Returns: Coverage pays for your return shipping, but items still need to meet our returns policy. It doesn't cover:

• Returns started more than 14 days after delivery
• Refunds on opened fragrance
• Used or worn accessories
• Engraved or personalized items, unless the engraving is wrong or the item arrived damaged
• Orders shipped to Mexico, which are handled by our support team

See Route's full terms for details.

Route Shipping Insurance + Returns is pre-selected by default to ensure all customers are protected.

If you would like it removed, you may do so by clicking "Continue without coverage".

Please note: If you choose to remove Route Shipping Insurance from your orders, we are unable to take responsibility for lost, stolen, or damaged packages once they've left our facility.

Should you choose to return your unopened item, you will be charged a $10 fee (deducted from your refund total).

Filing a claim is simple! Visit Route's claims portal and follow the steps. You'll need your order number and email address. 

Claim timeframes vary by issue type:

• Lost in transit: Can be filed after a certain number of days in transit without movement (typically 7–30 days depending on the carrier).
• Stolen: Must be filed within 15 days of the marked delivery date.
• Damaged: Must be filed within 15 days of the marked delivery date.

For questions specific to Route's coverage and claims process, you can visit Route's Help Center. For questions about your order, feel free to reach out to our support team at support@orebella.com

Unfortunately, we are unable to cancel an order once it's been placed — please review your order details carefully before checking out. In rare cases, 'Ôrebella may cancel or limit an order at our discretion, as outlined in our Terms of Service. If that happens, you'll be fully refunded and hear from our team by email.

Unfortunately, we are unable to make any changes to orders once they are placed.

Yes, shipping protection is optional. If you'd prefer not to add it, you can uncheck or remove it at checkout.

Please note:

• Once an order is placed, we cannot add, edit or remove items.
• If you opt out, we are unable to take responsibility for lost, stolen, or damaged packages once they've left our facility.

Route Shipping Insurance is pre-selected by default to ensure all customers are protected. If you didn't want it included, please contact us as soon as possible before your order ships and we'll do our best to assist.

Please note: In the case we are able to remove Route Shipping Insurance from your order, we are unable to take responsibility for lost, stolen, or damaged packages once they've left our facility.

We may limit quantities per order, per customer, or per shipping address. In rare cases, we may also refuse, cancel, or limit an order — including orders that appear to be placed for resale, exceed our quantity limits, or are flagged by our fraud screening. If we cancel your order, we'll email you and issue a full refund to your original payment method.

Placing a bulk order? Email support@orebella.com.

In rare cases, yes. We reserve the right to refuse, cancel, or limit any order at our discretion — including orders that appear to be placed for resale, exceed our quantity limits, or are flagged by our fraud screening. If we cancel your order, you'll be fully refunded to your original payment method and hear from our team by email.

This happens because carriers generally only accept freight claims from the shipper of record (us), not the recipient — so if you contact FedEx or UPS directly about a damaged, lost, or missing package, they'll often redirect you back to us instead of processing the claim themselves.

This is normal and not a sign that something went wrong with your order.

If you purchased Route Shipping Insurance at checkout: You're covered! File your claim directly at claims.route.com using your order number and email address. You don't need the carrier to do anything on their end. Route typically resolves claims within a few business days.

If you did NOT purchase Route Shipping Insurance: We do not take liability for transit damage, loss, or theft on orders without shipping insurance, and we're not able to file a carrier claim on your behalf.

That said, reach out to our team at support@orebella.com with your order number and any details or photos you have. We'll take a look and see what we can do on a case-by-case basis. We strongly encourage adding Route Shipping Insurance at checkout on future orders so you're automatically covered.

Separation is natural due to the bi-phase formula that makes up all of our parfum products. Once the bottle is shaken, the formula will fuse together and remain blended for approximately 15 minutes. Make sure you shake well before every application!

We're so sorry to hear this! Please reach out to our Customer Care team at support@orebella.com right away with your order number and any photos of your received package so we can look into this for you. Once we have everything we need, we'll work quickly to get your missing item(s) on the way to you!

Please Note: To ensure we can investigate and resolve any missing item claims, we require photo documentation of your received package at the time of delivery. Without evidence of the delivery discrepancy, we are unfortunately unable to process a replacement.

Currently, we ship to the United States, Canada, and Mexico. Keep an eye out for upcoming new markets!

You’ll be ready to reveal your alchemy in 5-7 business days after placing your order!

For all international orders, please allow 2–3 business days for processing. Once shipped, your order will arrive within 7–9 business days.

We offer free shipping to the continental U.S. on all orders $75 and up (before taxes). Orders $74.99 and below will incur a shipping flat rate of $8.99. Any orders shipping to HI, AK, or PR will have a shipping flat rate of $19.99.

Shipping to Canada and Mexico is a flat rate of $19.99. Duties and taxes are prepaid and included in your order total, so no additional fees will be required upon delivery.

• Start your return at returns.orebella.com.
• Enter your order number and email.
• Choose your items, and tell us why.
• You'll get a QR code or printable label — drop the boxed return at any UPS location.

You have 14 days from the day your order is delivered.

• Start your return at returns.orebella.com.
• Enter your order number and email, choose your items, and tell us why.
• You'll get a QR code or printable label drop the boxed return at any UPS location.

We accept returns within 14 days of delivery on the following items:

• Sealed and unused fragrances
• Unused accessories in their original packaging.
• Defective or Damaged items.

Because we can't resell opened fragrance, we're not able to offer a refund. 

Phone cases, charms, hair accessories, scarves, perfume stands, and travel cases can be returned for a refund if they're unused and in their original packaging. Once an accessory has been used or worn, it's final sale.

Engraved and personalized items are final sale. If your engraving is wrong or your item arrives damaged, email support@orebella.com and we'll make it right.

Sealed sets can be returned for a refund. Opened sets follow our opened fragrance policy.

Free if you added Route Shipping Protection + Returns at checkout. Without it, a $10 return fee applies and is deducted from your final refund amount.

Once your return arrives and is inspected, your refund is issued to your original payment method within 5–7 business days.

Not at this time. Returns are refunded to your original payment method.

Orders shipped to Mexico and Canada are handled by our support team. Email support@orebella.com with your order number and we'll take care of it.

We're so sorry your item arrived broken or faulty — we want to make it right. Start a return at returns.orebella.com within 14 days of delivery and select "Defective or damaged." Please include a photo or short video of the item and the Lot Code, found on the bottom of the carton just above the recycling symbol. We need both to process your claim. Once it's reviewed, we'll send a replacement or issue a refund to your original payment method.

Please note: If you think your item was damaged during shipping and you added Route Shipping Protection + Returns at checkout, please file your claim at claims.route.com.

We're so sorry your item arrived broken or faulty — we want to make it right. Start a return at returns.orebella.com within 14 days of delivery and select "Defective or damaged." Please include a photo or short video of the item and the Lot Code, found on the bottom of the carton just above the recycling symbol. We need both to process your claim. Once it's reviewed, we'll send a replacement or issue a refund to your original payment method.

Please note: If you think your item was damaged during shipping and you added Route Shipping Protection + Returns at checkout, please file your claim at claims.route.com.

We're sorry for the mix-up! Start a return at returns.orebella.com within 14 days of delivery and select "Wrong item received." Add a photo of what arrived, and we'll send the right item or issue a refund.

We're sorry something's missing! Email support@orebella.com within 14 days of delivery with your order number and photos of the package and its contents as they arrived. We'll look into it and ship any missing items.

Please note: Photos of your package at delivery are required to process a missing item claim. If your whole package was lost or stolen and you added Route Shipping Protection + Returns at checkout, please file your claim at claims.route.com.

• We're sorry your order was damaged on its way to you! If you added Route Shipping Protection + Returns at checkout, you're covered. Please file a claim at claims.route.com with your order number and email. Route typically resolves claims within a few business days.
• Without coverage, we're unfortunately not able to cover damage that happens in transit, so we recommend adding it to future orders.

This is normal. Carriers generally only accept claims from the shipper (us), not the recipient, so they'll often send you back to us. If you added Route Shipping Protection + Returns at checkout, file your claim at claims.route.com — you don't need the carrier to do anything. Without coverage, we're unable to file a carrier claim on your behalf, and transit damage, loss, or theft isn't covered. You're welcome to email support@orebella.com with your order number and any photos, but we can't guarantee a resolution.

If a chargeback claim is currently open with your bank on an order, we're unable to process a replacement while that investigation is ongoing between the bank and our team. Once the chargeback is resolved, and we're notified of the outcome, we'll follow up on next steps.

Please Note: If the bank resolves the claim in your favor, you'll receive a refund directly through your bank, and a replacement from us would no longer apply.

The ‘Ôrəbella Alchemy Foundation has been working since its launch to promote positive change in different communities. As part of this charitable initiative, the Foundation provides continuous support to multiple organizations that share ‘Ôrəbella core values. This support includes a minimum donation of 1% of all net sales, as well as service hours, community outreach, and social promotion. Charitable donations are made bi-annually to our partners at ‘Ôrəbella Alchemy Foundation. For more information about our partners and charitable initiatives, please visit our dedicated Alchemy Foundation page HERE.

We’ll miss you, but you can unsubscribe at any time by following the directions below:

- Text Messages: You can respond STOP to any text you’ve received from us or email us your phone number at support@orebella.com so we can remove you from our subscriber list.

- Newsletters: At the bottom of our emails, you’ll find a link to unsubscribe. You can also send us your email address at support@orebella.com so we can remove you from our subscriber list.

At this time, our SMS list is only available to subscribers with U.S. phone numbers, so we're unable to add international numbers to our text program. But we'd still love to keep you in our world! International friends can sign up for our email newsletter to be the first to know about new releases, exclusive offers, and all things Ôrəbella. Just enter your email at the bottom of any page on orebella.com to join.