• We accept returns and exchanges within 14 days of delivery.
• Return shipping is free when you add Return & Shipping Protection by Route at checkout; without it, a $10 return fee applies.
• Depending on your item, you can receive a refund, store credit, or an exchange for a new scent.

• $3.10 for orders under $100. For orders $100 and up, 3.3% of your order total (before tax and shipping) plus $0.95.

•  Free return shipping on eligible returns and exchanges.
• Packages that are lost, stolen, or damaged in transit.

• Incorrect addresses, refused deliveries, and delays without confirmed loss or damage.
• Route also doesn't change what's eligible for return: opened fragrance (store credit or exchange only), used accessories, and engraved items follow our standard policy, and returns must start within 14 days of delivery.

If you added Route protection:

• File a claim on the Route Claims Portal with your order number and email.
• Route typically resolves claims within a few business days.
• Stolen or damaged claims must be filed within 15 days of the marked delivery date.
• Lost packages can be filed once tracking has shown no movement for the carrier's set period (usually 7–30 days).

If you didn't add Route protection, we're unable to cover packages lost, stolen, or damaged in transit. We recommend adding protection at checkout on future orders so you're covered.

• If you removed or did not include Route Returns to your order at checkout, eligible returns will include a $10 return fee that will be deducted from your refund or exchange total.
• Additionally, once your package leaves our facility, we're unable to cover loss, theft, or transit damage.

Email support@orebella.com before your order ships and we'll do our best to remove it. Removal isn't guaranteed. Please note:

• Eligible returns will include a $10 return fee that will be deducted from your refund or exchange total.
• Additionally, once your package leaves our facility, we're unable to cover loss, theft, or transit damage.

You have 14 days from the date your order is marked delivered to submit a return or exchange.

• Sealed fragrance: Refund to your original payment method, or exchange for a new scent. We consider a fragrance sealed when its plastic wrap is intact, its box is unopened, and its seal hasn't been tampered with. Anything else is considered opened and is eligible for an exchange or store credit.
• Opened fragrance. Eligible for store credit or an exchange. Because opened fragrance can't be resold, we're unable to offer a refund.
• Accessories. Phone cases, charms, hair accessories, scarves, perfume stands, and travel cases can be refunded or exchanged if unused and in their original packaging. Used or worn accessories are final sale.
• Sets. Sealed sets can be refunded or exchanged. Opened sets follow our opened fragrance policy.
• Engraved and personalized bottles are final sale, unless the engraving is incorrect or the bottle arrives damaged.

Inspection. Every return and exchange is carefully reviewed when it arrives at our warehouse. If an item doesn't match the condition or reason submitted, we reserve the right to determine its final eligibility.

• Visit our Returns Portal and enter your order number and email.
• Choose your items and a reason, then print your label or use the QR code.
• Drop your boxed return at any UPS location.

• With Route Protection: Yes, return shipping and exchanges are free.
• Without it: A $10 return fee is deducted from your refund or exchange total.

• Refunds go to your original payment method within 5–7 business days after your return is received and inspected.

• Yes, for store credit or an exchange.
• We can't offer a refund on opened fragrance because it can't be resold.

• We're so sorry. Please start a return within 14 days of your order delivery and select "Defective or damaged." in the portal questionnaire.
• You'll be asked to include a photo or short video of the item and the Lot Code, found on the bottom of the carton just above the recycling symbol.
• We need both to process your claim.
• Once reviewed, we'll send a replacement or issue a refund.

• Please start a return within 14 days, select of your order delivery. 
• In the returns portal questionnaire, select "Wrong item received," and add a photo of what arrived.
• From there we will ship out a replacement or issue a refund based your request.

• Please email support@orebella.com within 14 days of receiving your order with your order number and photos of the package and contents as delivered.

• Email support@orebella.com with your order number and a photo, and we'll either refund or replace your item.

• Route protection isn’t available on orders shipped to Canada or Mexico, but our item eligibility guidelines still apply.
• To return, exchange, or replace an item, email support@orebella.com with your order number.

• Visit our returns portal, enter your order number and email.
• Select "Exchange."
• Pick your new item, then send back your original using the label or QR code provided.

• Sealed or opened fragrance
• Sealed sets
• Unused accessories in their original packaging.

*Used accessories and engraved bottles are final sale.

• Yes. Opened fragrance can be exchanged for a new scent or returned for store credit.

• If your new item costs less, you'll receive the difference as store credit.
• If it costs more, you'll pay the difference at checkout.

No. Your 14 days count from your original delivery, even after an exchange.

• Yes, with Route protection.
• Without it, a $10 return fee applies.

• When you return an opened fragrance, or exchange for an item that costs less. In that case, the difference comes back to you as store credit.

Your store credit will be added to your customer account once your return is received, inspected and approved. 

Never.

No. Store credit can’t be redeemed for cash or refunded to your original payment method.

Yes. If you didn’t add Route protection, the $10 return fee is deducted from your store credit.