• Free shipping on U.S. orders $75+ (before taxes).
• Orders process in 1–2 business days, then arrive in 5–7 business days (U.S.).
• We ship to the U.S., Canada, and Mexico. Duties and taxes are prepaid at checkout for international orders.

• United States, Canada, and Mexico. More markets coming soon.

CONTINENTAL U.S:

• Orders +$75: Free
• Orders below $75: $8.99 flat fee.

HAWAII, ALASKA, PUERTO RICO

• $19.99 flat rate

CANADA + MEXICO

• $19.99 flat rate

• Shipping is calculated at checkout.

• U.S.: 1–2 business days to process, then 5–7 business days to arrive.
• International: 2–3 business days to process, then 7–9 business days to arrive.
• Engraved items add 2–5 business days.

• No. Duties and taxes for Canada and Mexico are prepaid and included in your order total. Nothing extra is due at your door.

• Canadian orders are priced and charged in CAD.

• Yes. Your balance converts to local currency. Gift cards can't be applied to duties and taxes.

• Optional coverage for lost, stolen, or damaged packages, plus free return shipping.
• Pre-selected at checkout. If yo wish to opt out of shipping protection and free returns, you can remove it before placing your order by selecting "Continue without coverage."

Please note: If you opt out of Route Shipping Protection + Returns, 'Ôrebella is not liable for packages lost, stolen, or damaged in transit, and is not obligated to help recover them with the carrier.

• $3.10 for orders under $100.
• 3.3% of your order total (before tax and shipping) + $0.95 for orders $100+.

• Incorrect addresses entered at checkout, refused packages, and delays without confirmed loss or damage.
• Full details: Returns + Exchanges or help.route.com.

• Not yet. For any issue with a Canada or Mexico order, email support@orebella.com with your order number.

• Orders can't be changed or canceled once placed. Please double-check your items and shipping address before checkout.
• We may cancel an order at our discretion (for example, suspected resale or fraud). If so, you'll be fully refunded to your original payment method and notified by email.

• We may limit quantities per order, customer, or shipping address.
• For bulk orders, email support@orebella.com.

• U.S.: 1–2 business days to process, then 5–7 business days to arrive.
• International: 2–3 business days to process, then 7–9 business days to arrive.
• Engraved items add 2–5 business days.

• No. Engraving must be added at checkout and can't be changed once your order is placed.
• Engraving is $10 per item, up to 14 characters (no symbols or emojis).

• Codes don't apply to digital bundles, e-gift cards or items already on sale.
• Still stuck? Email support@orebella.com.

• You'll get a tracking email as soon as your order ships. You can also view orders in My Account.

• With Route: file a claim at claims.route.com with your order number and email. Most claims resolve within a few business days.
• Without Route: 'Ôrebella isn't responsible for packages lost, stolen, or damaged after they leave our warehouse. Email support@orebella.com and we'll review case by case.
• Report stolen or damaged packages within 15 days of the marked delivery date. Lost packages can be reported once tracking shows no movement (typically 7–30 days, depending on the carrier).

• Email support@orebella.com within 14 days of delivery with your order number and photos of the package and contents as received.

• Start a return at returns.orebella.com within 14 days. See Returns + Exchanges.

• Carriers only accept claims from the shipper.
• If your order has Route Shipping Protection, file at claims.route.com.
• Without Route, 'Ôrebella isn't obligated to file a carrier claim.